How Food Delivery Apps helping In COVID-19 Pandemic?

Online food delivery apps are an emerging area of ​​the online-to-offline service delivery platform. In times of the COVID-19 pandemic, OFDA apps can help the restaurant and catering industry thrive by allowing consumers to order food from the safety of their homes. In this aspect, the evaluation of the quality of end-to-end services is an important issue, starting from the interaction with OFDA food search and ordering applications to the last mile of the consumer experience of delivery quality and food quality.

Food delivery apps

Purpose

The purpose of the study is to highlight the potential of a sensor-based smartphone in the assessment of covid-19 cases. Coronavirus disease 2019 is a harmful pandemic affecting the human respiratory system and resulting in severe acute respiratory syndrome, sometimes fatal. In this regard, a smart device to monitor patients infected with COVID-19 is required to limit the widespread pandemic.

Design/methodology/approach

A data-enabled smartphone uses the Internet of Things to share details with other devices. The electrochemical sensor allows the smartphone to evaluate the nucleic acid-free ribonucleic acid of COVID-19 and delivers the data to the data server using the smartphone.

Originality/value

Previous studies examining FDA authorities only assessed application performance. However, a customer’s experience with a food delivery service consists of several components, including the app, the restaurant and the delivery driver.

Future of food and drink delivery apps

The food delivery application vertical will continue to grow and evolve as markets take shape in a post-pandemic world. To thrive, it’s imperative that apps partner with the restaurants and retailers that best serve their users’ needs and find smart ways to incentivize continued use in this more competitive environment than ever.

Risk perception about COVID-19 and food delivery

A consumer’s decision is the result of balancing the benefits and perceived risks of purchasing a product or service. Risk perception is the understanding and evaluation of possible negative outcomes resulting from their decision-making process. In O2O purchases, consumers have fewer cues to the service or product, which increases uncertainty about achieving their purchase goal. Risk perception in O2O transactions can be motivated by the risk of a product or service not meeting expectations, loss of product in delivery, loss of time, financial loss, and even security and data privacy vulnerabilities.

Conclusion

We investigated the use of FDA and its effect on risk perception regarding COVID-19 in food delivery through an empirical study with high power. Positive effects of performance expectancy, social influence, hedonic motivation, price value, habit, solidarity with the food service sector, and frequency of FDA use on continuance intention were observed.